5 results
FiltersGuide agency teams to deliver solutions that drive measurable outcomes as a senior, strategic delivery lead. Oversee delivery quality and operational excellence across multiple client portfolios. Partner with functional and capability leads to ensure teams are resourced effectively, resolving conflicts and mitigating delivery risks.
Lead day-to-day program management for new in-person experiences, from planning through launch and operations. Develop operating models, playbooks, and SOPs for staffing, training, and client engagement. Partner with cross-functional teams (Design, Marketing, Finance, CX) to align and execute. Manage vendor and partner relationships, including F&B, tech, and service providers.
Translate company vision into medium- and long-term operational strategies, while keeping the fulfillment engine running at its best every single day. Chart the course for operational excellence by building and executing our long-term supply chain strategy. Steer all supply chain functions, including restaurant and delivery partnerships and support, and the optimization of our chain of custody framework.
The incumbent will be accountable directly and indirectly through a matrix team, partnering with key value streams and business units within Sagility Payment Integrity Organization, which is essential for supporting affordable health system and drive financial savings. Effectively manage remote team to Identify opportunities to reduce healthcare costs through improved payment integrity processes and meet company and client goals.
Reporting to the VP, Managed Services Operations, the Director of Managed Services oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and loss statements, governance and reviews, vendor management, and escalation management. The position manages department-level deadlines and deliverables.